End User Services


CTS’s end user support services provide an integrated, comprehensive set of preventive, self-enablement, and assisted‐support technologies, in addition to onsite support and one‐on‐one assistance. Leveraging these automated methods and technologies can reduce your company’s help desk support requests and shorten the duration of help desk calls, which will result in lower costs, the improvement of overall productivity, and greater satisfaction for your end users. In addition, the ability to proactively address problems before they occur will enable you to simplify your support organization, better manage your expenses, and achieve a more reliable system with increased availability.




The CTS Advantage

CTS has a variety of unique solutions for managing your network resources. Our team of experts works with companies of all sizes to offer a broad range of expertise – a valuable resource that few firms can afford to sustain internally. From basic network administration, to complicated technology consulting and deployment, our Support Desk personnel and Technology Consultants have the knowledge and skill you need to best serve your clients and customers. Cisco, Microsoft, and Citrix are just a few of the technologies our team deals with on a daily basis. Client satisfaction is one of our top priorities. Most importantly we DO NOT outsource our staff to foreign venues. Our technical experts work from within the United States at all times.


Highlights


Let us assess your company’s current end user needs and develop a customized package that will not only meet your existing needs, but will grow along with you as your company grows.