Managed Services And Support


We offer comprehensive technical support designed to make your system more accessible and simplify ongoing maintenance and management through integrated support – even in multi-product, multi-vendor hardware and software environments.


In addition, CTS’s managed services and support provide a single point of accountability, so that you can spend your time where it’s needed most – managing your business, rather than coordinating your company’s IT support services.


How CTS Can Help Your Business

CTS helps organizations like yours to successfully measure, manage, and optimize IT infrastructures by strategically partnering with your business and providing you with the following services:



Managed Support Services


CTS Managed Support Services are designed to establish a single point of accountability and simplify the structure of multi-vendor hardware and software systems.


Benefits of Choosing CTS’s Managed Support Services


When it comes to IT design and support, you need a reliable provider who is capable of managing multiple support contracts and differing service levels. Too frequently, companies leave complex problems up to one person, making him or her responsible for shouldering the burden of diagnosing problems, coordinating communication between various vendors, and reaching timely, effective, and cost‐saving solutions. Fortunately, with CTS, there’s a better way.


You can count on our proven track record for managing complex, multi-vendor IT environments and creating innovative maintenance solutions to provide unique insights toward resolving your organization’s specific challenges. What’s more, CTS Managed Support uses an integrated, automated service delivery model to reduce downtime and streamline problem identification and resolution throughout your environment. This proven technique also us to collaborate with you and help you identify long‐term opportunities for reducing outages in your environment. Using a simplified contract structure, we can also help you meet service level expectations and will serve as a trusted consultant to help you maximize the efficiency and value of your IT systems.



Hardware Maintenance Services


Single‐point accountability will significantly reduce the occurrence of frustrating, costly hardware problems. The CTS Hardware Maintenance Services portfolio offers a wide range of customizable hardware support services that are capable of handling multi-vendor systems, which will help you resolve hardware issues more quickly and conveniently. We’ll also manage your organization’s maintenance and support needs with our extensive infrastructure and technical expertise.


Benefits of Choosing CTS Hardware Maintenance Services:



Software Maintenance Services


Software‐related problems can slow down your business and tie up your IT staff. Stop these software maintenance problems before they start by letting CTS be the single point of contact for handling all of your software maintenance support needs – whether your organization uses single‐point or multivendor software. In addition, CTS’s unparalleled service portfolio demonstrates our remote, 24/7 technical support, including individual problem fixes and product usage advice for virtually all of your software maintenance needs.


Benefits of Choosing CTS Software Support Services:


CTS’s comprehensive product expertise will help your organization effectively and efficiently resolve your most complex software‐related problems and keep your operations functioning.



Solution Support Services


Does your organization need comprehensive support services for your IT solution in order to diagnose and fix problems more quickly? Would being able to simplify your support services help you resolve outstanding issues? And would you benefit from being able to reduce your organization’s support costs and free up funding for other IT investments?


CTS Solution Support Services will help you establish a single point of contact and accountability for virtually all of your support needs, whether you choose to use CTS products or existing hardware and software components.


Benefits of Choosing CTS Solution Support Services: